Privacy Policy

This Privacy Policy explains how Bennett & Ivy Kensington collects, uses and protects your personal data when you visit or make a purchase through our website.

1. Who We Are

Bennett & Ivy Kensington is operated by J&T Enterprises (VOF). We are responsible for the processing of your personal data on this website.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at info@bennettandivykensington.com.

2. Personal Data We Collect

We may collect and process the following personal data:

Your name
Your billing and delivery address
Your email address
Your phone number
Your payment details, where required for payment processing
Your order history
Your IP address
Your browser type and device information
Your website behaviour, such as pages visited and products viewed
Any information you provide when contacting us

3. How We Collect Your Data

We collect personal data when:

You visit our website
You place an order
You contact us by email or contact form
You subscribe to our newsletter
You create an account
You accept cookies or marketing tracking, where applicable

4. Why We Process Your Data

We process your personal data for the following purposes:

To operate and improve our website
To process and deliver your order
To provide customer support
To manage returns, exchanges and refunds
To send service emails about your order
To send marketing emails, if you have subscribed or where otherwise permitted
To detect fraud and keep our website secure
To analyse website performance and improve our marketing

5. Legal Bases for Processing

We process your personal data on one or more of the following legal bases:

Contract
We process your data where necessary to perform a contract with you, for example when processing your order, arranging delivery, handling returns or responding to order-related questions.

Legal Obligation
We may process and retain certain data where required by tax, accounting or other legal obligations.

Legitimate Interests
We may process your data where necessary for our legitimate interests, such as improving our website, preventing fraud, handling customer service efficiently and maintaining website security, provided your rights and interests do not override those interests.

Consent
Where required, we rely on your consent, for example for marketing emails or certain cookies and tracking technologies. You can withdraw your consent at any time.

6. Server Log Files

When you visit our website, we may automatically collect certain technical data that your browser sends to our server. This may include:

The pages you visit
Date and time of access
The amount of data transferred
The website from which you came
Your browser type
Your operating system
Your IP address

We use this information to ensure website stability, security and functionality.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, enable website functions, remember your preferences and, where applicable, measure website performance and marketing effectiveness.

You can manage cookies through your browser settings and, where available, through our cookie banner.

8. Contact Forms and Customer Service

If you contact us by email or through a contact form, we will use the information you provide to respond to your request and manage any follow-up communication.

This may include your name, email address, order number and any other information you choose to share.

9. Orders and Customer Accounts

When you place an order or create an account, we process your personal data to:

Confirm your order
Take payment
Arrange shipping
Provide order updates
Handle returns or complaints
Maintain your customer account, if applicable

We store this information for as long as necessary to perform the contract and meet any legal retention requirements.

10. Newsletter and Marketing Emails

If you subscribe to our newsletter, we may send you updates, offers and promotional content by email.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@bennettandivykensington.com.

11. Sharing Your Data

We only share your personal data where necessary and appropriate. This may include:

Payment service providers
Delivery companies
IT and website service providers
Email marketing providers
Analytics and advertising partners, where applicable
Legal or regulatory authorities, where required by law

We do not sell your personal data.

12. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

13. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing in certain circumstances
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@bennettandivykensington.com.

14. Contact Details

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact:

J&T Enterprises (VOF)
Trading as Bennett & Ivy Kensington
KvK number: 97750034
VAT number: NL868214632B01
Email: info@bennettandivykensington.com